9999f Privacy Policy
Your personal information is completely safe with us. Here you will find a detailed description of how 9999f collects, uses, and protects your data.
1 Introduction and Scope
9999f ("we", "us", "platform") is an online gaming platform operated for users in Bangladesh. This privacy policy explains what information we collect about you when you access or use our services at 9999f.cam, how that information is used, and how we keep it secure.
This policy applies to all registered members, visitors, and anyone who uses 9999f's services. By using our platform, you are giving your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
If any changes are made to this policy, we will notify you by email or through a notice on the platform. Continued use of the platform after a change is considered acceptance of the revised policy.
2 Information We Collect
Personal Identification Information
During registration and account verification, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
- Address and residency information
Financial and Transaction Information
To process deposits and withdrawals, we collect the following information:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Gaming Activity Information
To improve your gaming experience on the platform, we collect:
- Game history and results
- Betting amounts and frequency
- Bonus usage information
- Session duration and activity logs
Technical and Device Information
Information collected automatically for platform performance and security:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Cookie and session data
- Page visit and click information
3 Purpose of Using Your Information
9999f uses your personal information only for the following legitimate purposes:
- Account registration and identity verification (KYC process)
- Processing deposit and withdrawal transactions
- Providing customer support and resolving issues
- Awarding bonuses, promotions, and rewards
- Sending important account-related notifications
- Fraud detection and prevention
- Ensuring platform security and stability
- Monitoring responsible gaming activity
- Fulfilling legal obligations and regulatory reporting
- Improving service quality and analysing user experience
4 Sharing Information with Third Parties
9999f never sells your personal information or transfers it commercially to other parties. However, information may be shared in the following limited circumstances:
Payment Providers
Only the necessary information is shared with banking partners including bKash, Nagad, Rocket, and Upay to complete transactions. These providers follow the same strict data protection standards as we do.
Legal Requirements
Information may be disclosed in response to court orders, legal proceedings, or valid requests from regulatory authorities. In such cases, we provide only the information legally required.
Technology Partners
Technology service providers who assist in operating the platform may have access to limited information as needed to perform their functions. They are contractually bound to comply with our privacy standards.
5 Cookies and Tracking Technologies
The 9999f website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and providing basic platform functionality. They cannot be disabled.
Analytics Cookies
Used to analyse user behaviour and improve the platform. This data is processed in aggregate and is not used to identify any individual.
Functional Cookies
These cookies are used to remember your preferences, language selection, and customisation settings.
Cookie Controls
You can manage or delete cookies through your browser settings. However, doing so may prevent some features of the platform from working properly.
6 Data Security Measures
9999f applies industry-standard security measures to protect your personal information. Our protective measures include:
- SSL/TLS Encryption: All communication between you and our servers is protected by 256-bit SSL encryption.
- Data Storage Encryption: Sensitive information is stored in encrypted form in our database.
- Two-Factor Authentication (2FA): Two-step verification is available to prevent unauthorised access to your account.
- Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
- Access Controls: Staff are granted access only to the information needed to carry out their responsibilities.
- Fraud Detection: Advanced monitoring tools are used to identify suspicious activity.
However, no method of transmitting information over the internet is completely secure. We make every effort to provide maximum protection, but we cannot guarantee absolute security. Keep your account password confidential and log out of your account after using an unfamiliar device.
7 Data Retention and Deletion
9999f retains your information only for as long as necessary to provide services, fulfil legal obligations, and serve legitimate business purposes.
Transaction and gaming data for active accounts (counted from the date the account is closed)
Customer support communication records and support tickets
Analytics data, cookie logs, and technical access information
If you wish to close your account, please contact us via our 24/7 live chat support or by email. Requests for data deletion will be processed within 30 business days of receipt, though information that is legally required to be retained will be kept for the specified period.
8 Your Privacy Rights
As a user of 9999f, you have the following rights:
You may request a copy of the information we hold about you.
You may request the correction of inaccurate or outdated information.
You may request deletion of your information where there is no legal obligation to retain it.
You may object to the processing of your information for specific purposes.
You may request your information in a structured, machine-readable format.
You may request that the processing of your information be restricted in certain circumstances.
To exercise any of the above rights, please contact our support team by email at [email protected]. We will respond to your request within 30 business days of receipt.
9 Protection of Minors' Information
9999f strictly does not provide services to or knowingly collect information from anyone under the age of 21 ("minors"). Our registration process includes an age verification step, and we confirm users' ages through KYC verification.
If we become aware that a minor's information has been collected in error, we will immediately close that account and take steps to delete the relevant information. Parents or legal guardians who believe their child's information is held by us should please contact us.
10 Third-Party Services and Links
9999f uses certain third-party services to operate the platform — such as payment processing, game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), and infrastructure providers.
These third parties may have their own privacy policies, which may differ from ours. We are not responsible for the processing of your information within their services. We work only with trusted and reputable providers and enter into data processing agreements with them.
11 International Data Transfers
9999f is an international service. Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that information is transferred with appropriate safeguards in place.
All our data transfers follow internationally recognised data protection standards. We work with our partners under data processing agreements that ensure the proper protection of information.
12 Policy Changes and Updates
9999f reserves the right to review and update this privacy policy from time to time. This policy may be revised as a result of changes to the service, new legal requirements, or technological developments.
For significant changes, we will provide you with advance notice — via your registered email address or through a notice on the platform's homepage. Using the platform after a change means you have accepted the revised policy. For this reason, we recommend that you visit this page periodically.
The "Last Updated" date for this policy is noted at the top of the page. If you would like to view a previous version, please contact our support team.
13 Privacy Contact
Privacy-related questions?
If you have any questions, concerns, or complaints about this privacy policy, please contact us.
24/7 Live Chat Support is available
We generally respond within business days. For urgent matters, please use live chat.