Responsible Play — Safety with Enjoyment
9999f believes gaming should be a source of entertainment. We are committed to protecting all our players — from the 21+ age rule to self-exclusion and deposit limit features.
Our Responsibility Commitment
9999f always puts player well-being first
9999f is a trusted online gaming platform in Bangladesh. We believe gaming should be a form of entertainment, not a source of financial problems. That is why we have built a range of effective tools and support systems to ensure responsible gaming for all our members.
Responsible play means more than just managing your money — it also means taking care of your time, mental health, and family relationships. Our goal is for every player to enjoy themselves while staying within their limits.
Our Protection Tools
Keep your gaming experience in check with these effective features
Deposit Limit Setting
You can set your own maximum deposit amount on a daily, weekly, or monthly basis. This helps you play within your budget. Once a limit is set, it takes effect immediately.
Time Control and Session Limits
Set a playing time limit for each session. When the set time is up, the system will automatically alert you. Playing for long periods can affect your focus and decision-making ability.
Temporary Break (Time-Out)
If you feel you need a short break, you can temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during this time. After the break, you can return to playing as normal.
Self-Exclusion
If gaming has become a serious problem, you can opt for long-term self-exclusion. Full exclusion is possible from 6 months up to 5 years. While self-exclusion is active, your account cannot be reopened.
Reality Check
At regular intervals, the system will show you how long you have been playing and how many transactions have taken place. This information keeps you aware of your own playing patterns and helps you make the right decisions.
Age Verification (21+)
9999f is for users aged 21 and above only. Age verification is mandatory at the time of registration. Protecting minors from gaming is our top priority.
Warning Signs of Problem Gaming
If you notice these signs, you should seek help
- Feeling a repeated urge to play in order to win back money you have lost
- Hiding your gaming activity from family or friends
- Being unable to stop playing and spending increasingly more time on it
- Spending money on gaming instead of covering essential expenses such as rent, bills, and food
- Feeling restless or anxious when you are unable to play
- Taking on debt or borrowing money from others to fund gaming
- Neglecting work, studies, or family responsibilities in order to play
Safe Gaming Tips
Follow these habits
- Set a fixed budget before you play and do not exceed it
- Treat gaming as entertainment, not as a source of income
- Avoid gaming when you are stressed or feeling down
- Take regular breaks and spend time with your family
- Do not try to play again immediately after a loss
- Do not play while under the influence of alcohol or medication
- Use 9999f's account settings to set time and money limits for your play
9999f's Responsible Gaming Program
How we ensure your protection
SSL Encryption
All your personal information and financial transactions are protected by the highest standard of SSL encryption.
Identity Verification
Age and identity verification is mandatory for every account, which protects minors.
Loss Limit Setting
You can cap the maximum amount you lose within a set period, which prevents excessive financial loss.
24/7 Support
Our Bengali-speaking support team is available around the clock. Contact us via live chat for any issue.
Advertising Protection
No promotional advertisements or emails are sent to self-excluded members.
Minimum Deposit Policy
The minimum deposit is ৳500, which keeps players with smaller budgets safe. The minimum withdrawal amount is ৳1,000.
Fast Withdrawal
Withdrawals via bKash, Nagad, Rocket, and Upay are typically completed within 10 to 45 minutes.
Transaction History
A full transaction history is available in your account, which helps players understand their own habits.
Responsible Gaming Guidelines
Detailed information and advice
Budget Planning and Money Management
Set a clear budget before taking part in gaming. Only spend money that, if lost, will have no impact on your daily life. Since the minimum deposit is ৳500, you can start with a small amount. Use 9999f's deposit limit feature to set your own weekly or monthly limit — once a limit is set, it cannot be increased before the designated time has passed.
Time Management
Playing for a long time without a break can reduce your concentration and judgment. Set a time limit before each session and stick to it. Our session timer feature will automatically alert you when the set time is up. Playing time is tracked according to Bangladesh Standard Time (BST, UTC+6).
Self-Exclusion Process
If you feel gaming is getting out of your control, self-exclusion is the most effective step to take. You can close your account for 6 months to 5 years through your account settings or by contacting our support team. During self-exclusion, opening a new account is not permitted and no promotional communication will be sent.
Protection of Minors
9999f follows a strict 21+ age policy. Use parental control software on your device to prevent children or teenagers in your household from accessing your account. Never share your account password with others. Keeping your password secure is your responsibility.
Get Support
24/7 Live Chat
Speak with our support team in Bengali at any time. We are here for you if you are having a gaming problem.
Email Support
[email protected] — send any request related to self-exclusion, deposit limits, or your account.
Privacy Assured
Your personal information about any issue you share is kept completely confidential. Feel free to ask for help without hesitation.
Fast Response
Our team gives priority responses to requests related to responsible gaming.
Start Playing Safely
Enjoy gaming responsibly at 9999f. Use our tools and stay within your limits.
Common FAQs
Answers to Frequently Asked Questions about Responsible Gaming